Eve eBikes ("we", "our", or "us") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our services, particularly our battery swapping operations.

1. Information We Collect We collect the following types of personal data: Personal Information: Including your full name, contact details (phone number and email), and residential address. We store addresses specifically when battery swapping operations are resumed for security and operational efficiency. Usage Data: Information about how you interact with our services, including battery swapping frequency, routes, and related activities.

2. How We Use Your Information We utilize your data to: Provide and optimize our battery swapping and related services. Ensure operational security and safety for our customers and staff. Improve and optimize battery swapping routes to enhance overall customer service. Communicate with you regarding service updates, offers, or necessary notifications. Comply with legal obligations and applicable regulations.

3. Data Storage and Security Your data is securely stored on protected servers with strict security measures to prevent unauthorized access. We adopt industry-standard practices to protect your data; however, no transmission or storage system is 100% secure, and absolute security cannot be guaranteed.

4. Sharing Your Personal Information We may share your personal details, specifically your address and contact information, with our banking partners when you apply for an EMI (Equated Monthly Installment) plan for purchasing Eve eBikes products. Your data may also be shared with third-party service providers who assist us in operating battery swapping services and optimizing routes. We do not sell your personal data to any third parties.

5. Your Rights and Choices You have the right to: Access, correct, or update your personal information stored by Eve eBikes. Request deletion of your personal data, subject to legal and operational requirements. Opt-out of receiving promotional communications.

6. Cookies and Tracking Technologies We may use cookies or similar technologies to enhance your user experience, analyze usage patterns, and optimize our services.

7. Third-Party Links Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Children's Privacy Our services are not intended for individuals under 14 years of age. We do not knowingly collect personal information from minors.

9. Changes to this Privacy Policy We may periodically update this Privacy Policy. All updates will be posted clearly on our website, with an updated “Last Updated” date. Your continued use of our services following any changes indicates your acceptance of the revised policy.